H & H does not under any circumstances, sell or share customer's e-mail addresses, credit card information, or any other sensitive data with any other company or agency. We guard your privacy just as zealously as we work to earn your business. If you would like to receive regular e-mail updates on our products, and specials, please click on this link to send an e-mail request to be added to the list. Thank you.
What information about guests do we collect?
It may also include any other personal or preference information you provide to us.
Information from Other Sources
We may receive information about you from other sources. This may help improve the personalization of our service to you by providing better product recommendations or special offers that we think will interest you.
We receive and store certain types of information whenever you interact with our website. For example, we use "cookies" like many other websites. Through "cookies" we obtain certain types of information when your web browser accesses our website. There are utilities designed to help you visit websites anonymously. Although we cannot provide you with a personalized experience or certain services at our website if we cannot recognize you, we want you to be aware that these tools exist.
What are "Cookies" and how do we use them?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. Cookies allow us to storage of items in your Cart between visits.
Cookies allow you to take full advantage of some of our website's best features, so we recommend that you leave them turned on.
Does our website share information it receives?
H & H Sign Supply
We share information we collect at our website within H & H Sign Supply. H & H Sign Supply may use this information to offer you products and services that may be of interest to you.
Carefully Selected Companies and Manufacturers
We may share information with carefully selected vendors, business partners and other organizations, which are not part of H & H Sign Supply. These companies and organizations may use the information we share to provide special opportunities and offers to you.
Our website may also share information with companies that provide support services to us (such as a printer, mailing house or web host) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
Protection of Our Website and Others
We may disclose information you provide to our website when we believe disclosure is appropriate to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others.
If some or all of the business assets of our website are sold or transferred, we generally would transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.
What choices do I have?
If you provide our website with your e-mail address, you may receive e-mails from us. If you do not want to receive marketing or promotional e-mails from us, please log into your account and uncheck receive news or email our marketing department. You may still receive select e-mails from us if you have requested them through one of our site services such as monthly email specials. You can discontinue these e-mails by logging into your account and uncheck receive news or email our marketing department.
You may still receive e-mails from other members of H & H Sign Supply if they received your e-mail address from other sources or as a result of their transactions or experiences with you.
This Web site use a service called MailUp® (http://www.getmailup.com) to collect your e-mail preferences, send electronic mail to you, and track the responses to e-mail messages sent through the system. MailUp is a professional solution to manage electronic mailing, and run e-mail and SMS marketing campaigns.
The data centers that house the servers used by MailUp are currently located in Italy. The MailUp service was developed by NWeb Srl (http://www.nweb.it), and it is used by a large number of companies all over the world. You can view a partial list of users on the MailUp Web site. NWeb manages the system in full compliance with Italian and International privacy regulations.
To track responses to an e-mail marketing campaign the MailUp system uses a unique tracking code inserted into the links contained in the message that was sent through the system, and a one pixel transparent image, which allows to detect whether the message was opened. If the message is sent with embedded images (Mhtml) the system can also use other techniques to detect whether the message was opened (e.g. whether an embedded CSS file was requested from the server).
The tracking information stored by the MailUp system consists of the date and time of when an image or CSS file was requested from the server and/or when a link was clicked on.
Regarding the mailing of mobile phone messages (SMS or "Short Message Service"), the system detects whether the SMS message was delivered, when and at what time. This information is provided by the carrier that performs the actual mailing of the message. This service is only available in select countries. The list is often updated. Contact Nweb for details.
The user activity data described above is kept in the system for up to 6 months, after which only aggregate data is maintained (e.g. total number of recipients that clicked on a link). The IP address of the recipient is available for local authorities, in compliance with the law, but is not visible and cannot be consulted in MailUp.
For more information about user privacy and on how Nweb fights SPAM, please visit http://www.mailup.it/email-marketing/policy-antispam_ENG.asp
Sharing with Other Companies
We may share information with carefully selected vendors, business partners and other organizations that are not part of the H & H Sign Supply. These companies and organizations may use the information we share to provide special opportunities and offers to you.
If you do not want us to share information you provide to our website with vendors, business partners and other organizations that are not part of the H & H Sign Supply, please email our marketing department.
Please call 1-866-443-7140 or contact us if you have further questions about our e-mail unsubscribe process.
What about links to and from other websites?
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy on the Internet and we comply fully with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personally identifiable information from children under the age of 13. If a child has provided our website with personally identifiable information, we ask that a parent or guardian call 1-866-443-7140 or contact us us and we will delete the information about the child from our files.
Our Commitment to Data Security
We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect.
Secure Sockets Layering (SSL)
Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.
Safe Shopping Guarantee
Our security measures are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account. If your credit card provider does hold you liable for any part of this $50, we will cover the entire liability for you, up to the full $50.
We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at our website while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
LAST UPDATED January 09, 2009.
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